FAQ
Welcome to the Hommery Frequently Asked Questions page. We are here to make sure every shopping experience is a good one. If you need any further assistance, please do not hesitate to contact us.
1. How long will it take to receive my order?
Handling Time: 1–2 business days · Transit Time: 6–7 business days · Estimated Delivery Time: 7–9 business days. For full details, see our Shipping Policy.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United States and Australia. See our Shipping Policy for more.
3. Where is Hommery located?
Hommery is a United States based online business offering a curated selection of high-quality homeware, with shipping available within the United States and Australia.
4. What if I receive a defective product?
Defective items are replaced at no cost. Simply contact us within 30 days of receiving the order. See our Return Policy.
5. Can I cancel my order after it is placed?
Yes. There is a 24-hour cancellation window after an order is placed. Contact our support team as soon as possible.
6. What is your return policy?
We keep returns simple and hassle-free. The full process is outlined in our Return Policy.
7. When will I receive my refund after returning a product?
Once a return is received and inspected, the refund is initiated to the original payment method within 7 business days, depending on the payment provider. See our Refund Policy.
8. Do you offer a warranty?
Yes, every purchase is covered by a 30-day warranty. See our Return Policy for details.
9. How can I contact customer support?
Through our Contact Us page, or directly at info@hommery.com.
10. Which countries do you ship to?
We ship to the United States and Australia. We do not currently ship to other countries.
11. Do you have a physical store location?
No, Hommery is online only, which allows us to offer competitive pricing and a wider product selection.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Contact customer support for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy.
14. How can I track my order?
Once an order has shipped, it can be tracked anytime on our Order Tracking Page.
Contact Us
Store Address: 1550 Gallant Fox Lane, Suwanee, Georgia 30024, United States
Store Email: info@hommery.com
Store Phone: +16787407688
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.