FAQ
Welcome to the Hommery FAQ page. We're here to help you have the best possible shopping experience. If you need anything else, don't hesitate to reach out.
Orders & Shipping
How long will it take to receive my order?
Here are our estimated timelines:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery Time: 7–10 business days
For full details, see our Shipping Policy: https://hommery.com/policies/shipping-policy
Do you offer free shipping?
Yes — we offer free shipping on all orders within the United States. Learn more in our Shipping Policy: https://hommery.com/policies/shipping-policy
Do you ship internationally?
Not at this time. We currently ship exclusively within the United States.
How can I track my order?
Once your order ships, you can follow it on our tracking page: https://hommery.com/apps/trackyourorder
Can I cancel my order after placing it?
Yes. We offer a 24-hour cancellation window. To cancel within that timeframe, please contact our support team as soon as possible.
Returns, Refunds & Warranty
What is your return policy?
We offer a simple, hassle-free return process. Full details are here: https://hommery.com/policies/refund-policy
What if I receive a defective product?
We'll replace any defective item at no cost to you. Just contact us within 30 days of receiving your order. For full details, see our Return Policy: https://hommery.com/policies/refund-policy
When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is processed to your original payment method within 7 business days, depending on your payment provider. For more, see our Refund Policy: https://hommery.com/policies/refund-policy
Do you offer any warranties or guarantees?
Yes — we provide a 30-day warranty on all purchases. For full terms, see our Return Policy: https://hommery.com/policies/refund-policy
What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy: https://hommery.com/policies/refund-policy
About Hommery
Where is Hommery located?
Hommery is a United States–based online business offering a curated selection of high-quality products, with shipping available within the United States.
Do you have a physical store location?
No — we're an online-only store, which lets us offer competitive pricing and a wider product selection.
Can I place a bulk order for my business or organization?
Yes, bulk orders are available. Contact our customer support team for pricing and details.
How can I contact customer support?
You can reach our team through our Contact Us page or by emailing us directly at info@hommery.com.
Contact Information
- Store Name: Hommery
- Address: 1550 Gallant Fox Lane, Suwanee, Georgia 30024, United States
- Email: info@hommery.com
- Phone: (+1) 678-740-7688
- Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
- Response Time: We aim to reply within 1–2 business days.